Contact Us
Customer Support
Our dedicated support team is available around the clock to answer any questions related to your account, trading operations, or investment strategies. We prioritize responsiveness, accuracy, and clarity to make sure you get the guidance you need.
How to Reach Us
You can contact our customer support via multiple channels:
- Email: [email protected]
- Phone: +61 2 9000 8456 (Australia)
- Live Chat: Available on our website and within our mobile app
We aim to respond to all inquiries within 24 hours.
Support for Traders
Our support specialists are trained in cryptocurrency, Forex, CFD, and stock investments. They can guide you through:
- Account setup and verification
- Deposits and withdrawals
- AI trading bot configuration
- Risk management and investment strategies
Office Location
Lavandbit Summit’s headquarters are located in the heart of Sydney, Australia. We welcome in-person meetings by appointment only to ensure personalized support.
Address
Lavandbit Summit HQ45 Clarence Street
Sydney NSW 2000
Australia
Visiting Hours
- Monday - Friday: 9:00 AM - 6:00 PM
- Saturday - Sunday: By Appointment
Security and Privacy
Your security is our top priority. All communications with Lavandbit Summit are protected using bank-level encryption. Our team follows strict privacy protocols to ensure that your personal and financial data remain confidential.
Secure Communication
When contacting us, always ensure you are using official channels listed above. We never request sensitive information like full passwords or private keys via email or chat.
Reporting Issues
If you notice suspicious activity or have concerns regarding security, contact us immediately. Our security team monitors all systems and will assist you promptly to mitigate any risks.